mydentist
Net Zero Support
Forecasting and targeting energy management
Targeted onsite surveys of highest consumers
Energy management support across over 550 locations
The problem
mydentist has more than 550 practices across the UK and – by their own count – around five million patients. As a fully patient-centric business, their focus has always been on creating the very best patient experience in each and every one of their practices. As you can imagine, with an expanding business of this scale, mydentist identified a gap within their energy management capability. They partnered with us to help reduce their carbon footprint, support their metering strategy, and manage their energy costs so they could continue to be competitive in a market where prices are rising.
The concept
Our solution for mydentist was to fill the gap by identifying what they needed as a business, and then support them in achieving their energy reduction targets by becoming a fully integrated part of their business. We did this by acting as an extension of their internal team.
We first engaged with Thermatic Energy early 2022, where they worked with us to manage our utility queries and handle our smart meter roll out. Since then they have supported us through a 6 month focused energy awareness campaign and supported us with creating our utility forecast, setting targets for each of our practices and providing a support network for our practice managers and area managers, targeting high consumption through a mixture of reporting and onsite surveying.
The solution
To support mydentist in their ambitious energy goals, we focused on four main areas. Some of these were initial projects that required completion, and others were to provide ongoing support.
Employee awareness goals
- Weekly targeted communication through their internal employee platform
- Targeted onsite surveys of their highest consumers
- Supporting senior leaders in delivering energy messages
- Support within their internal energy meetings
- Access to the Thermatic Energy team for support through phone, email and face to face
Data visibility goals
- The creation and management of a central meter database
- Validation on meters 1200+
- Collation of historic consumption data from their previous bills
- Forecasting and targeting energy management
- Development of PowerBi reports to support ongoing management
- Remaining manual meter reads collected monthly from site
Energy bureau
- Utility query management
- Support for all areas of mydentist around billing, meters and queries
- Support for new supply sites
- Support for landlord queries when it came to energy supply
- Support available as required with regards to the wider meters
Smart meter roll out
- Engaging with their energy supplier and appointed meter operator
- Weekly calls to ensure clear communication between the relevant parties involved with the meter roll out
- Setup of install process and communication with each practice
Our partnership with Thermatic Energy flexes around our requirements, with a view that we are building a structure and reporting function that we can eventually bring in house. Andrew Powell, Head of Facilities.
The delivery
The first 6 months of our partnership were aimed at getting systems and processes in place to manage and support mydentist in the short term. Following this, we have managed a number of spin-off projects focusing on different areas. Our ongoing partnership adjusts as the needs from mydentist change with their growth and development.
If you’d like some advice or need more information about what we do at Thermatic Energy Services, get in touch by contacting us today.
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